Despatch Operator **External** XA736

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Despatch Operator
Wakefield/ Bradford
Full time

£25,758.00 - £27,690.00 (14.03% weekend enhancements and 20% Shift allowance. Potential maximum Gross Salary could amount to £34,523.44 - £37,112.90 based on full time hours with enhancements)



Role Purpose:
To support the Forces’ Contact function and enable best use of Force resources in dealing with Officer deployment, whilst also assisting with resolution at first point of contact wherever possible and ethical.


Do you have previous skills or experience in an Emergency Dispatch environment?
Are you looking for a new challenge with the 4th largest Force in the Country? Or perhaps you have retired from a Dispatch role and are interested in coming back to work?
If so, this is exciting opportunity to join West Yorkshire Police as a direct entry Dispatcher
As part of a dedicated team, you will be responsible for ensuring that the correct Police response is allocated to jobs that come in via our call handlers. This can be an emergency-based response or one that requires slower time handling, in either case your responsibility will be to assess risk and come up with a solution.
You will be responsible for identifying and assessing risk and making resolution and deployment decisions using a range of systems. You will also allocate resources to incidents and support them in any radio transmissions.
You will be part of the wider policing family helping to keep West Yorkshire safe as well as part of a team of great people. Most people join the police service because they want to help others and make a difference to people’s lives. Working in one of the Forces’ Control Room, there is no doubt that you will be making a difference every day.
If you are interested in joining the team, we are looking for motivated people who are excellent team players with the ability to work unsupervised and use their own initiative and who have had previous experience in a similar environment.

Benefits:
We offer generous entitlements and supportive policies to enable a better work-life balance, some of which are listed below:
• Generous annual leave allowance (starting at 29 days per year + Bank Holidays)
• Generous pension scheme
• Flexible and agile working
• Generous ‘family’ leave
• Voluntary CPD Events for all staff to allow continuous development
• Mentoring & Coaching Scheme
• Paid Professional Subscriptions when relevant to role
• Access to a range of occupational health facilities
• Employee assistance service (accessible 24/7)
• Cycle to work scheme
• Sports and Social Club


Skills and experience:
Our ideal candidate will have:
• Previous Control room experience or transferable skills
• Communication skills - ability to listen, empathise and provide support.
• Communication skills – adapt language to meet the needs of different people/audiences
• Experience of information gathering and problem solving.
• Able to utilise IT packages, systems and/or databases.
• Able to appropriately prioritise and plan own work.
• Ability to work under pressure, making logical and appropriate decisions

Eligibility:
Applicants must meet the minimum requirement of, 3 years checkable history criteria, when applying to work with West Yorkshire Police in any capacity. Undergoing this recruitment vetting procedure is a pre-requisite of employment.


Further Information:
You must be prepared to work shifts and bank holidays with the service operating 24/7, 365 days of the year.

Contact point for applicants:
For further information about the role, please contact: contact.pdu@westyorkshire.police.uk

This vacancy will close at 23:55 hours on 29th December 2022.

If you successfully pass the short-listing stage, you will be invited to attend an Assessment Centre, dates to be confirmed
If you successfully pass the assessment, you will be invited to attend an interview.
Interviews are scheduled to take place shortly after the Assessment Centre.

Diversity & Inclusion:
West Yorkshire Police welcome applications from under-represented communities. For further information on diversity and inclusion within West Yorkshire Police please visit the diversity and inclusion page:
www.westyorkshire.police.uk/about-us/diversity-equality-and-inclusion

Recently Retired (within 12 months) /soon to Retire Police Officers:
Please be advised we are currently promoting a scheme to allow you to apply for Police Staff roles without the need for the Full Application Form process. If this or any other role currently advertised interest you, please submit an expression of interest (approx. 500 words) to contact.pdu@westyorkshire.police.uk detailing how you meet the criteria for the role. We will then look to progress you to the interview stage. Please ensure you include the role you are looking to apply for and the closing date of the advert in your email.

Note to candidates:
Please note that, should you be successful at the interview stage, the relevant internal or external pre-employment checks are required. These include vetting clearance or review, prior to being appointed to the new role and start date being agreed.