Professional Standards - PC Complaints Officer **Expression of Interest Forcewide** EOI-PYR-104
Complaints Officer Police Constable
Professional Standards Department
Service Review Team (SRT)
Wakefield or Brighouse
Succession Planning for upcoming vacancies
Permanent
2 Full time posts
Expression of interest applications are invited from Substantive Constables who have completed their 2-year probationary period by the closing date of this advert and is open to all Police Officers to join the Professional Standards Directorate, Service Review Team.
This is an excellent opportunity to play a key role in a unique, progressive team within the Professional Standards Directorate, where you will form an essential part in upholding the highest Standards of Professional Behaviour, in line with the Code of Ethics.
Working alongside a team of Police Constables and Complaints Officers, the successful candidate will manage public complaints and locally resolve them using the relevant legislation, statutory guidance, policy and common sense. Identifying learning outcomes, improving quality of service and standards are our primary focus. You will obtain and analyse evidence to produce investigative reports and outcome letters to complainants on behalf of the Appropriate Authority. You will also be required to have phone and effective verbal communication skills along with active listening skills as some complaints will be managed over the telephone where you will be able to resolve issues in a timely fashion.
The Service Review Team is all about prevention, supporting our colleagues and driving continuous improvement of standards. If this is something you want to be a part of, we want to hear from you. The ideal candidate will display initiative and a proactive customer focus approach to the investigation of public complaints. A knowledge of the Police Reform Act, Police (Complaints and Misconduct) Regulations, along with professional curiosity and enthusiasm for this area of business would be beneficial.
Please refer to the Role Profile to ensure you meet the essential criteria for this role.
The shift pattern will be Monday to Friday (0800 x 1600), with the Team based across two offices, at Wakefield HQ and Brighouse.
Please contact PS 6299 Tanveer Hussain or PS 992 Mark Cooper if you have any questions about this role.
All applicants must have a valid PDR that meets the minimum required standard and the Attendance Standard at closing date of this advert.
Your application should have the support of your line manager and confirmation of this support, both in terms of your abstraction from your usual duties and in terms of personal support. This should be submitted along with your application. Posting will be subject to the standard application process and interview.
THE APPLICATION PROCESS WILL CLOSE AT 23.55 HOURS ON THE 2ND OF APRIL 2024.
West Yorkshire Police is committed to improving the diversity of its workforce to better reflect the diverse communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010.
Applicants should be aware that it is not always possible to carry out adequate vetting checks on persons who have not been resident within the UK for the last five years. Therefore, where this applies, applicants may be refused because it was not possible to vet them to the appropriate standard.
For a detailed description of the Competency and Values levels required please refer to the http://www.college.police.uk/What-we-do/Development/competency-and-values-framework/Documents/Competency-and-Values-Framework-for-Policing_4.11.16.pdf (This link may be copied and pasted into your browser). This document will assist you in completing the Evidence of Achievement section of the application form. Please note: the Evidence of Achievement section will not be visible until the employment section has been completed.
This opportunity is closed to applications.