XA472 Contact Officer (Entry Level) **Internal Police Support Staff Only**
Bradford
Career Progression
£18,486 - £22,275 per annum (Career Progression Scheme)
Permanent
Contact Officers (Entry Level)
Operational Support
Contact Management Centre
Dudley Hill Police Station, Bradford
West Yorkshire Police – What is your emergency?
As a Contact Officer you will be the first point of contact for the public of West Yorkshire when ringing the Police for assistance by answering both emergency and non-emergency calls.
This is a fundamental role in West Yorkshire Police and requires someone who is passionate to protect and serve the public.
Can you make sound decisions under pressure and think logically?
Are you focussed on understanding the circumstances, person and need before you?
Can you multi-task?
If so, we want to hear from you.
We are currently recruiting Contact Officers (Entry Level) to join our new Contact Centre which is based over two sites at Force Headquarters, Laburnum Road, Wakefield and Dudley Hill Police Station, Bradford BD4.
Current vacancies are at Dudley Hill. We have available spaces on our next course which starts 18th February. Notice periods for successful candidates will be negotiated.
The Job
The Contact Centre currently take approximately 2 million calls per year, deal with thousands of visitors to our Helpdesks and processes over 750,000 crime and incident reports.
As a Contact Officer you will provide a professional call handling service in relation to crime and incident recording to members of the public and the Force.
You will answer calls for service including 999 and 101 calls, carry out vital telephone assessments to assess the needs and vulnerability of the caller and accurately record and communicate information to the caller. You will also operate and interrogate a range of technology in order to initiate a response to police officers and staff, this information is required to respond to and deal with incidents in line with Force policy.
We want to hear from you, if you
Feel you have the rights skills and experience to help us deliver excellent service in this complex customer focussed environment and could portray a positive image of West Yorkshire Police over the telephone to the public we serve.
The Person
To be successful in this demanding role, you will already have experience of computer packages such as Microsoft Office and the ability to successfully complete various IT courses required for this role.
You must have a minimum typing speed of 28 wpm and a good command of English, both verbal and written.
You must be able to work as part of a team.
We are looking for candidates who are prepared to work flexible hours to suit the requirements of the Contact Centre in order that we can keep our communities safe. You must therefore be willing to work a full rotating shift pattern (covering 24 hours, 365 days) as required.
Candidates with previous experience of working in a call centre environment would be desirable.
CONTACT OFFICERS
The Shifts
Full time - 24/7 consisting of 2 early shifts, 2 late shifts, 2 nights followed by 4 Rest Days
Job Share – 24/7 consisting of a repeating pattern - 2 early shifts and 1 late shift followed by 10 rest days, then 1 late shift, 2 night shifts followed by 4 rest days.
Shift enhancement is 20% plus 13.45% weekend enhancement.
Please note:
Successful candidates MUST complete the initial 8 week FULL TIME classroom based training which is essential for the role before going on to be mentored on your agreed shift pattern for a further 3 to 6 weeks. The Training is held at various West Yorkshire Police locations.
Benefits
Career Progression Scheme
• On being successful in joining West Yorkshire Police as a Contact Officer, you will automatically be enrolled on our career progression scheme. This will enable you to obtain additional skills in Incident Management and/or Dispatch and to move up the pay scales to Scale 4 after approximately 15 months.
Holidays
25 days’ holidays per year (pro rata) rising to 30 days’ over time and in line with your grade and length of service.
Discounts
• You can also appreciate discounts from major retailers and the opportunity to join different sports and social clubs
Parking
• There is currently parking facilities at Dudley Hill on a first come first served bases and Dudley Hill is a bus route from Bradford Interchange.
What to do next?
To complete an application form for this role please click on the apply button below.
We appreciate the time and effort that goes into completing a job application, so to help you prepare for this, please consider the following guidance prior to submitting your application. Remember this is you opportunity to demonstrate why you should be selected for the next phase of the recruitment process.
Useful Tips
When completing your application ensure that:-
• All information provided is honest and accurate
• Your application to meet the needs of the role profile
• You provide evidence of how your previous experience, skills and abilities demonstrate how you match the needs of the role.
• You provide a full and continuous history of your education/training and unemployment/work experience.
• You have checked all spelling and grammar. Do not rely solely on computer spellcheckers.
• You use the Competency and Value framework below.
This document will assist you in completing the Evidence of Achievement section of the application form. http://www.college.police.uk/What-we-do/Development/competency-and-values-framework/Documents/Competency-and-Values-Framework-for-Policing_4.11.16.pdf
• Please note: the evidence of Achievement section will not be visible until the employment section has been completed.
Do Not:-
• Only tell us that you can fulfil the criteria on the role profile without further explanation.
Want to make your application stand out:-
• Give us a full picture of your ability to undertake the role by submitting a well-structured, informative and interesting application.
• Answer each question fully by providing us with evidence that best demonstrates your suitability for the role.
Selection
Once you have submitted your application our Recruitment team will shortlist candidates and invite successful candidates to attend an Assessment Centre and a competency based interview.
This post is suitable for job share. The application process will close at 23:55 hours on 01 February 2019.
West Yorkshire Police is committed to improving the diversity of its workforce to better reflect the diverse communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010.
Operational Support
Contact Management Centre
Dudley Hill Police Station, Bradford
West Yorkshire Police – What is your emergency?
As a Contact Officer you will be the first point of contact for the public of West Yorkshire when ringing the Police for assistance by answering both emergency and non-emergency calls.
This is a fundamental role in West Yorkshire Police and requires someone who is passionate to protect and serve the public.
Can you make sound decisions under pressure and think logically?
Are you focussed on understanding the circumstances, person and need before you?
Can you multi-task?
If so, we want to hear from you.
We are currently recruiting Contact Officers (Entry Level) to join our new Contact Centre which is based over two sites at Force Headquarters, Laburnum Road, Wakefield and Dudley Hill Police Station, Bradford BD4.
Current vacancies are at Dudley Hill. We have available spaces on our next course which starts 18th February. Notice periods for successful candidates will be negotiated.
The Job
The Contact Centre currently take approximately 2 million calls per year, deal with thousands of visitors to our Helpdesks and processes over 750,000 crime and incident reports.
As a Contact Officer you will provide a professional call handling service in relation to crime and incident recording to members of the public and the Force.
You will answer calls for service including 999 and 101 calls, carry out vital telephone assessments to assess the needs and vulnerability of the caller and accurately record and communicate information to the caller. You will also operate and interrogate a range of technology in order to initiate a response to police officers and staff, this information is required to respond to and deal with incidents in line with Force policy.
We want to hear from you, if you
Feel you have the rights skills and experience to help us deliver excellent service in this complex customer focussed environment and could portray a positive image of West Yorkshire Police over the telephone to the public we serve.
The Person
To be successful in this demanding role, you will already have experience of computer packages such as Microsoft Office and the ability to successfully complete various IT courses required for this role.
You must have a minimum typing speed of 28 wpm and a good command of English, both verbal and written.
You must be able to work as part of a team.
We are looking for candidates who are prepared to work flexible hours to suit the requirements of the Contact Centre in order that we can keep our communities safe. You must therefore be willing to work a full rotating shift pattern (covering 24 hours, 365 days) as required.
Candidates with previous experience of working in a call centre environment would be desirable.
CONTACT OFFICERS
The Shifts
Full time - 24/7 consisting of 2 early shifts, 2 late shifts, 2 nights followed by 4 Rest Days
Job Share – 24/7 consisting of a repeating pattern - 2 early shifts and 1 late shift followed by 10 rest days, then 1 late shift, 2 night shifts followed by 4 rest days.
Shift enhancement is 20% plus 13.45% weekend enhancement.
Please note:
Successful candidates MUST complete the initial 8 week FULL TIME classroom based training which is essential for the role before going on to be mentored on your agreed shift pattern for a further 3 to 6 weeks. The Training is held at various West Yorkshire Police locations.
Benefits
Career Progression Scheme
• On being successful in joining West Yorkshire Police as a Contact Officer, you will automatically be enrolled on our career progression scheme. This will enable you to obtain additional skills in Incident Management and/or Dispatch and to move up the pay scales to Scale 4 after approximately 15 months.
Holidays
25 days’ holidays per year (pro rata) rising to 30 days’ over time and in line with your grade and length of service.
Discounts
• You can also appreciate discounts from major retailers and the opportunity to join different sports and social clubs
Parking
• There is currently parking facilities at Dudley Hill on a first come first served bases and Dudley Hill is a bus route from Bradford Interchange.
What to do next?
To complete an application form for this role please click on the apply button below.
We appreciate the time and effort that goes into completing a job application, so to help you prepare for this, please consider the following guidance prior to submitting your application. Remember this is you opportunity to demonstrate why you should be selected for the next phase of the recruitment process.
Useful Tips
When completing your application ensure that:-
• All information provided is honest and accurate
• Your application to meet the needs of the role profile
• You provide evidence of how your previous experience, skills and abilities demonstrate how you match the needs of the role.
• You provide a full and continuous history of your education/training and unemployment/work experience.
• You have checked all spelling and grammar. Do not rely solely on computer spellcheckers.
• You use the Competency and Value framework below.
This document will assist you in completing the Evidence of Achievement section of the application form. http://www.college.police.uk/What-we-do/Development/competency-and-values-framework/Documents/Competency-and-Values-Framework-for-Policing_4.11.16.pdf
• Please note: the evidence of Achievement section will not be visible until the employment section has been completed.
Do Not:-
• Only tell us that you can fulfil the criteria on the role profile without further explanation.
Want to make your application stand out:-
• Give us a full picture of your ability to undertake the role by submitting a well-structured, informative and interesting application.
• Answer each question fully by providing us with evidence that best demonstrates your suitability for the role.
Selection
Once you have submitted your application our Recruitment team will shortlist candidates and invite successful candidates to attend an Assessment Centre and a competency based interview.
This post is suitable for job share. The application process will close at 23:55 hours on 01 February 2019.
West Yorkshire Police is committed to improving the diversity of its workforce to better reflect the diverse communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010.
20%, Weekend Enhancements
This opportunity is closed to applications.