IT56 - NPAS IT Support Technician **External**
NPAS IT Support Technician
National Police Air Service (NPAS)
Wakefield
1 full-time permanent post
West Yorkshire Police wish to recruit an IT Support Technician to support the National Police Air Service across England and Wales.
This role supports a national IT network, and associated infrastructure, connecting all NPAS sites in England and Wales to the secure West Yorkshire Police network.
The scope of your responsibilities will include the implementation, maintenance and support of the national NPAS network and IT infrastructure to ensure compliance with nationally agreed security protocols and in accordance with West Yorkshire Police working practices.
This will include the delivery of practical technical expertise; the configuration and installation of hardware and software, trouble-shooting and problem-solving, and continuous development of the technology across NPAS.
You will also be responsible for delivering effective IT to support business and operational requirements nationally and to ensure the operational capability of NPAS is maintained, as well as the continuous development of IT across NPAS both now and in the future as new technologies become available, in order to embed technology and maximise business benefits for the organisation.
As a NPAS IT Support Technician, you will be expected to provide onsite IT support to approximately 350 members of NPAS staff across England and Wales, whilst working to the documented procedures of West Yorkshire Police and the Data Protection and Information Security principles and legislation. You will also regularly liaise with internal departments, other police forces across England and Wales, and with new and existing external suppliers.
This role would therefore suit candidates with extensive technical knowledge and proven experience of IT networking in areas such as LAN and WAN network technology, Cisco routers and switches, Cisco firewalls, mobile data networks, traditional and Voice Over IP telephony, wireless LAN controllers and Access Points, access control lists and firewall rule bases.
Technical knowledge to support office IT equipment (e.g. desktops, laptops, printers) and any associated peripherals, bespoke applications and software, Network Attached Storage and Windows Servers in an effective and logical manner is also essential.
Eligible candidates will also hold a related NVQ Level 3 qualification or above, or proven relevant and practical skills and experience in IT networking and technical infrastructure. You will also be able to work independently with a high-level of personal responsibility and minimal supervision.
If successful, you will become part of the West Yorkshire Digital Policing department based in Bradford but will be responsible for a geographical region which will consist of 15 NPAS bases across England and Wales and the HQ site in Wakefield.
To be considered eligible for this post you must therefore hold a full UK Driving Licence and be willing and able to undertake and pass a standard Police driving test. You must also be able to travel nationally on a regular basis, including overnight stays for extended periods, and to work outside of normal business hours as required. A force pool vehicle or hire vehicle will be provided for any journeys outside of the West Yorkshire area.
The application process will close at 23:55 hours on Thursday 29th June 2023.
The post is suitable for job share.
West Yorkshire Police is committed to fostering a diverse and inclusive workforce and the National Police Air Service (NPAS) is proud to serve all communities across England and Wales. We are committed to building a service that reflects a wide variety of skills, perspectives and backgrounds. We particularly encourage applications from Black, Asian and Minority Ethnic Backgrounds, females, and those with disabilities who are currently under-represented within West Yorkshire Police and NPAS. Disability is not necessarily a bar to application or success in this role and all applications are assessed individually. By addressing and improving our representation we can better reflect all the communities we strive to serve. Please contact our Resourcing team if you have any questions relating to this, or you wish to discuss reasonable adjustments in the recruitment process or beyond into role. All applications will be fairly and rigorously assessed by West Yorkshire Police / NPAS.
Applicants should be aware that it is not always possible to carry out adequate vetting checks on persons who have not been resident within the UK for the last five years. Therefore, where this applies, applicants may be refused because it was not possible to vet them to the appropriate standard.
For a detailed description of the Competency and Values levels required please refer to the http://www.college.police.uk/What-we-do/Development/competency-and-values-framework/Documents/Competency-and-Values-Framework-for-Policing_4.11.16.pdf (This link may be copied and pasted into your browser). This document will assist you in completing the Evidence of Achievement section of the application form. Please note: the Evidence of Achievement section will not be visible until the employment section has been completed.
This opportunity is closed to applications.