Transport Administration Manager VBRP46

Unit 41, Wakefield
£28,530 - £30,375
An exciting opportunity have arisen within West Yorkshire Police’s Transport Department where we are looking for a highly driven and motivated candidate to join us as a Transport Administration Manager.


The successful candidate will be responsible for managing and co-ordinating the Workshop Administration section, ensuring a smooth throughput of workload for both the Workshop, Collision Repair Centre and Vehicle Preparation Unit whilst ensuring planned and non-planned workload is carried out in accordance with policy and service guidelines.

The successful candidate must have the knowledge and capability to undertake the following key responsibilities: 

•  Lead by example and behave in line with the Police Code of Ethics ensuring that the force values and behavioural expectations are clearly understood and considered by managers, officers and staff in their decision making and actions; reinforcing and influencing them through all interactions and processes.
• Proactively manage the performance, attendance and wellbeing of police officers and police staff against the required standards to ensure they are dealt with and supported in accordance with the correct policies and procedures.
• Analyse the service requirements of new vehicles; preparing, testing and implementing of service structures that meet the policy guidelines of the department. Where required, apply vehicle service schedules to new and existing fleet vehicles. Consult with regional partners to determine where common requirements exist and can be shared.
• To manage, supervise and monitor the department in terms of Recruitment, Training, Development, workload, conducting team briefings and PDR/IAM’s ensuring staff are able to perform their role efficiently and effectively.
• Working alongside other departmental supervisors, be aware of the availability of resources and create schedules of vehicles due for service that match this; whilst being mindful of the service level agreement. Where required, pre-advise Parts Department on work booked to facilitate advance parts planning.
• Manage various diary systems for internal and external customers e.g. NCS, HMP, ensuring minimum conflict with scheduled workloads whilst maintaining an efficient and effective service.
• Deal with all levels of customer regarding vehicle repair and maintenance issues, including receiving and evaluating enquiries in person, by telephone or email and providing advice or instigating action as necessary. Investigate issues of service delivery that cannot be resolved by the administration team, providing answers and resolution to the customer.
• Manage car park facilities; Supervise, assign and co-ordinate the daily work schedule of drivers engaged in the collection and delivery of vehicles for maintenance and repair. Management of the pool car fleet ensuring appropriate allocation of vehicles to meet the Force requirements whilst considering the composition of the fleet and suitability. Manage various diary appointments for additional work commitment.
• Use the Fleet Management System (FMS) to maintain, co-ordinate and monitor worksheets, Oversee the authorisation and completeness of orders, ensuring payment of invoices of claims made by and against the force are administered effectively. Maintain a robust admin process for the service and repair of workshop equipment.
• Manage the service and repair admin function for regional and externally funded vehicles to ensure compliance and best value. Provide expert guidance to other regional admins teams when requested.
• Supervise the car valeting service, ensuring Police vehicles are clean and fit for purpose.
• Oversee the CRC Collision co-ordinator ensuring that accurate accident records are kept and managed.

This role is 37 hours a week, Monday to Friday and is managing 10+ individuals at West Yorkshire Police Transport Department in Wakefield.

The successful candidates must have experience of working in a service reception or similar customer focused environment as well as experience of using computer packages to produce reports using management information. It is essential that they have a sound knowledge of motor vehicles and repair methods and have previous experience of manging or supervising others. 

Ideal candidates will have a good standard of written and oral communication skills. As well as this, good numeracy and literacy skills are required.

West Yorkshire Police offer a number of benefits to their employees as well as an attractive pension scheme and generous annul leave allowance. The successful candidate will be entitled to the following benefits.
• 27 days annual leave which will increase to 32 days after 5 years of service (not including bank holidays).
• 37-hour week (Mon-Fri)
• Full sick pay for 6 months which drops to half pay for a further 6 months (depending on length of service).
• Overtime offered during periods of high workload.
• Career Pathways (in development)
• Salary sacrifice car leasing scheme
• Cycle to Work Scheme
• Discounts on Metro Card
• Blue Light Card (provides discounts to a range of activities and stores)
• Recognised Trade Unions and the Police federation
• Free membership to the College of Policing
• Learning and Development (including externally accredited programmes)
• Flexible working arrangements (application required)
• Flexi Time Scheme (role dependent)
• Various sports and social clubs
• Attractive pension scheme - West Yorkshire Pension Fund

To Apply please submit a CV and covering letter, explaining how you meet the essential and desirable criteria listed in the role profile attached this vacancy.
You MUST redact all personal information from both CV and Covering letter to qualify.
Information be redacted is as follows:
Name,
Age,
Gender,
Address,


This vacancy process will close on the 11th of December at 23:55

West Yorkshire Police is committed to improving the diversity of its workforce to better reflect the diverse communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010.

Applicants should be aware that it is not always possible to carry out adequate vetting checks on persons who have not been resident within the UK for the last five years. Therefore, where this applies, applicants may be refused because it was not possible to vet them to the appropriate standard.

For a detailed description of the Competency and Values levels required please refer to the http://www.college.police.uk/What-we-do/Development/competency-and-values-framework/Documents/Competency-and-Values-Framework-for-Policing_4.11.16.pdf (This link may be copied and pasted into your browser). This document will assist you in completing the Evidence of Achievement section of the application form. Please note: the Evidence of Achievement section will not be visible until the employment section has been completed.

No Shift Allowance

This opportunity is closed to applications.