XA477 Contact Officers (Entry Level) ** External**
Bradford, Wakefield
£18,486 - £22,275 per annum (Career Progression Scheme) plus 20% shift allowance and 13.45% weekend enhancements
THE FOLLOWING VACANCY HAS BEEN ADVERTISED EXTERNALLY
Contact Officers
Operational Support
Contact Management Centre
Dudley Hill Police Station, Bradford and Laburnum Road, Wakefield
"West Yorkshire Police - What's your emergency?"
As a Contact Officer you will be the first point of contact for the public of West Yorkshire when ringing the Police for assistance by answering both emergency and non-emergency calls. This is a fundamental role in West Yorkshire Police and requires someone who is passionate to protect and serve the public.
- Can you make sound decisions under pressure and think logically?
- Are you focussed on understanding the circumstances, person and need before you?
- Can you multi-task?
If so, we want to hear from you ....!
We are currently recruiting Contact Officers (Entry Level) to join our new Contact Centre which is based over two sites at Laburnum Road, Wakefield and Dudley Hill Police Station, Bradford.
THE JOB
The Contact Centre currently take approximately 2 million calls per year; processes over 750,000 crime and incident reports and deals with thousands of visitors to our Helpdesks.
As a Contact Officer you will provide a professional call handling service in relation to crime and incident recording to members of the public and the Force.
You will answer calls for the service including 999 and 101 calls, carry out vital telephone assessments to assess the needs and vulnerability of the caller, and accurately record and communicate information to the caller. You will operate and interrogate a range of technology in order to initiate a response to Police Officers and staff; this information is required to respond to and deal with incidents in line with Force Policy.
WE WANT TO HEAR FROM YOU, IF YOU:
- Feel you have the right skills and experience to help us deliver an excellent service in this complex customer focussed environment and could portray a positive image of West Yorkshire Police over the telephone to the public we serve.
THE PERSON
- To be successful in this demanding role, you will already have experience of computer packages such as Microsoft Office and the ability to successfully complete various IT courses required for this role.
- You must have a minimum typing speed of 28 words per minute and a good command of English, both verbal and written.
- You must be able to work as part of a team.
We are looking for candidates who are prepared to work flexible hours to suit the requirements of the Contact Centre in order that we can keep our communities safe. You must therefore be willing to work a full rotating shift pattern (to cover 24 hours, 365 days a year) as required.
Candidates with previous experience of working in a call centre environment would be desirable.
As this is a Career Progression role candidates with the relevant skills and experience may be eligible to start further along the Career Progression route i.e. the higher salary Scale 4 role profile (salary £20,115 - £22,275 per annum).
THINK YOU'VE GOT WHAT IT TAKES? Then click below to apply now .
These vacancies are suitable for job share. The application process will close at 23:55 hours on 26 February 2019.
West Yorkshire Police is committed to improving the diversity of its workforce to better reflect the diverse communities we serve. We welcome application from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010.
For a detailed description of the Competency and Values levels required please refer to the http://www.college.police.uk/What-we-do/Development/competency-and-values-framework/Documents/Competency-and-Values-Framework-for-Policing_4.11.16.pdf (This link may be copied and pasted into your browser). This document will assist you in completing the Evidence of Achievement section of the application form.
Please note: the Evidence of Achievement section will not be visible until the employment section has been completed.
Contact Officers
Operational Support
Contact Management Centre
Dudley Hill Police Station, Bradford and Laburnum Road, Wakefield
"West Yorkshire Police - What's your emergency?"
As a Contact Officer you will be the first point of contact for the public of West Yorkshire when ringing the Police for assistance by answering both emergency and non-emergency calls. This is a fundamental role in West Yorkshire Police and requires someone who is passionate to protect and serve the public.
- Can you make sound decisions under pressure and think logically?
- Are you focussed on understanding the circumstances, person and need before you?
- Can you multi-task?
If so, we want to hear from you ....!
We are currently recruiting Contact Officers (Entry Level) to join our new Contact Centre which is based over two sites at Laburnum Road, Wakefield and Dudley Hill Police Station, Bradford.
THE JOB
The Contact Centre currently take approximately 2 million calls per year; processes over 750,000 crime and incident reports and deals with thousands of visitors to our Helpdesks.
As a Contact Officer you will provide a professional call handling service in relation to crime and incident recording to members of the public and the Force.
You will answer calls for the service including 999 and 101 calls, carry out vital telephone assessments to assess the needs and vulnerability of the caller, and accurately record and communicate information to the caller. You will operate and interrogate a range of technology in order to initiate a response to Police Officers and staff; this information is required to respond to and deal with incidents in line with Force Policy.
WE WANT TO HEAR FROM YOU, IF YOU:
- Feel you have the right skills and experience to help us deliver an excellent service in this complex customer focussed environment and could portray a positive image of West Yorkshire Police over the telephone to the public we serve.
THE PERSON
- To be successful in this demanding role, you will already have experience of computer packages such as Microsoft Office and the ability to successfully complete various IT courses required for this role.
- You must have a minimum typing speed of 28 words per minute and a good command of English, both verbal and written.
- You must be able to work as part of a team.
We are looking for candidates who are prepared to work flexible hours to suit the requirements of the Contact Centre in order that we can keep our communities safe. You must therefore be willing to work a full rotating shift pattern (to cover 24 hours, 365 days a year) as required.
Candidates with previous experience of working in a call centre environment would be desirable.
As this is a Career Progression role candidates with the relevant skills and experience may be eligible to start further along the Career Progression route i.e. the higher salary Scale 4 role profile (salary £20,115 - £22,275 per annum).
THINK YOU'VE GOT WHAT IT TAKES? Then click below to apply now .
These vacancies are suitable for job share. The application process will close at 23:55 hours on 26 February 2019.
West Yorkshire Police is committed to improving the diversity of its workforce to better reflect the diverse communities we serve. We welcome application from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010.
For a detailed description of the Competency and Values levels required please refer to the http://www.college.police.uk/What-we-do/Development/competency-and-values-framework/Documents/Competency-and-Values-Framework-for-Policing_4.11.16.pdf (This link may be copied and pasted into your browser). This document will assist you in completing the Evidence of Achievement section of the application form.
Please note: the Evidence of Achievement section will not be visible until the employment section has been completed.
20%, Weekend Enhancements
This opportunity is closed to applications.