ZP121 OPCC Casework Officer **External**
Ploughland House, Wakefield
£29,793 - £31,725 per annum
THIS VACANCY HAS BEEN ADVERTISED EXERNALLY
Casework Officer
Office of the Police and Crime Commissioner (OPCC)
Wakefield
37 hours per week
Permanent
West Yorkshire's Police and Crime Commissioner (PCC), Mark Burns-Williamson, is seeking to appoint a Casework Officer to work with him to continue to make a real difference to the lives of people across communities in West Yorkshire.
The Office of the Police and Crime Commissioner (OPCC), headed by the PCC, is responsible for working with West Yorkshire Police and partners to achieve the shared vision of keeping West Yorkshire safe and feeling safe. We do that by delivering on the priorities contained in the Police and Crime Plan.
Based in Wakefield, we serve approximately 2.3 million people living across the five West Yorkshire metropolitan districts of Bradford, Calderdale, Kirklees, Leeds and Wakefield. The physical area, of some 2,000 square kilometres or 780 square miles, is very varied combining busy cities and towns with quiet villages and picturesque rural locations. Our communities are equally varied and represent a diverse range of ethnic, cultural and economic backgrounds.
The PCC also holds the Chief Constable to account and brings partners together to prevent crime and anti-social behaviour, protect the most vulnerable, divert people away from the criminal justice system and provide victims and witnesses with much needed support. You will play a crucial part in delivering on our Police and Crime Plan.
We are looking for a motivated self-starter with experience of providing excellent customer service delivery to provide a customer focused interface between the directly elected Police and Crime Commissioner (PCC) and members of the public and their representatives. You will handle large volumes of casework containing highly confidential and sensitive information in line with the general data protection regulations and provide timely and appropriate responses.
With excellent communications skills, including the ability to handle sensitive matters with senior leaders, you will support the Casework and Reviews Manager to undertake reviews of complaints in line with the Policing and Crime Act 2017, to assess the handling of complaints by West Yorkshire Police (WYP).
The successful candidate will have the ability to gather, analyse, interpret and report information working to tight deadlines in a pressured environment to ensure the PCC’s statutory administrative responsibilities for Misconduct Hearings and Police Appeals Tribunals are met, fulfilling the effective and efficient implementation of processes and legislative requirements.
Our multi-dimensional team are currently working collaboratively with West Yorkshire Police and the West Yorkshire Combined Authority to support the effective proposed transfer of the Office of the Police and Crime Commissioner to the Combined Authority in readiness for the introduction of an elected Mayor as part of the planned devolution for West Yorkshire currently proposed to take place in May 2021.
Together we can make a real difference.
If you would like to find out more about this exciting opportunity, please email the team at contact@westyorkshire.pcc.pnn.gov.uk
The successful candidate will benefit from a working environment which encourages inclusion and diversity and that supports a range of flexible working options to enhance your work life balance.
All OPCC colleagues are temporarily working from home following government guidance in relation to the COVID19 pandemic. Home working IT equipment will be provided.
The role is subject to personal and financial vetting checks prior to appointment.
All employees of the OPCC are politically restricted and may not participate in any formal political activity.
Interviews will be held on Wednesday 10 February. Additional dates may be added where required.
This post is suitable for job share. The application process will close at 23:55 hours on 29th January 2021.
Applicants should be aware that it is not always possible to carry out adequate vetting checks on persons who have not been resident within the UK for the last five years. Therefore, where this applies, applicants may be refused on the grounds that it was not possible to vet them to the appropriate standard.
The Office of the Police and Crime Commissioner is committed to improving the diversity of its workforce to better reflect the diverse communities it serves. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010.
For a detailed description of the Competency and Values levels required please refer to the http://www.college.police.uk/What-we-do/Development/competency-and-values-framework/Documents/Competency-and-Values-Framework-for-Policing_4.11.16.pdf (This link may be copied and pasted into your browser). This document will assist you in completing the Evidence of Achievement section of the application form.
Please note: the Evidence of Achievement section will not be visible until the employment section has been completed.
Casework Officer
Office of the Police and Crime Commissioner (OPCC)
Wakefield
37 hours per week
Permanent
West Yorkshire's Police and Crime Commissioner (PCC), Mark Burns-Williamson, is seeking to appoint a Casework Officer to work with him to continue to make a real difference to the lives of people across communities in West Yorkshire.
The Office of the Police and Crime Commissioner (OPCC), headed by the PCC, is responsible for working with West Yorkshire Police and partners to achieve the shared vision of keeping West Yorkshire safe and feeling safe. We do that by delivering on the priorities contained in the Police and Crime Plan.
Based in Wakefield, we serve approximately 2.3 million people living across the five West Yorkshire metropolitan districts of Bradford, Calderdale, Kirklees, Leeds and Wakefield. The physical area, of some 2,000 square kilometres or 780 square miles, is very varied combining busy cities and towns with quiet villages and picturesque rural locations. Our communities are equally varied and represent a diverse range of ethnic, cultural and economic backgrounds.
The PCC also holds the Chief Constable to account and brings partners together to prevent crime and anti-social behaviour, protect the most vulnerable, divert people away from the criminal justice system and provide victims and witnesses with much needed support. You will play a crucial part in delivering on our Police and Crime Plan.
We are looking for a motivated self-starter with experience of providing excellent customer service delivery to provide a customer focused interface between the directly elected Police and Crime Commissioner (PCC) and members of the public and their representatives. You will handle large volumes of casework containing highly confidential and sensitive information in line with the general data protection regulations and provide timely and appropriate responses.
With excellent communications skills, including the ability to handle sensitive matters with senior leaders, you will support the Casework and Reviews Manager to undertake reviews of complaints in line with the Policing and Crime Act 2017, to assess the handling of complaints by West Yorkshire Police (WYP).
The successful candidate will have the ability to gather, analyse, interpret and report information working to tight deadlines in a pressured environment to ensure the PCC’s statutory administrative responsibilities for Misconduct Hearings and Police Appeals Tribunals are met, fulfilling the effective and efficient implementation of processes and legislative requirements.
Our multi-dimensional team are currently working collaboratively with West Yorkshire Police and the West Yorkshire Combined Authority to support the effective proposed transfer of the Office of the Police and Crime Commissioner to the Combined Authority in readiness for the introduction of an elected Mayor as part of the planned devolution for West Yorkshire currently proposed to take place in May 2021.
Together we can make a real difference.
If you would like to find out more about this exciting opportunity, please email the team at contact@westyorkshire.pcc.pnn.gov.uk
The successful candidate will benefit from a working environment which encourages inclusion and diversity and that supports a range of flexible working options to enhance your work life balance.
All OPCC colleagues are temporarily working from home following government guidance in relation to the COVID19 pandemic. Home working IT equipment will be provided.
The role is subject to personal and financial vetting checks prior to appointment.
All employees of the OPCC are politically restricted and may not participate in any formal political activity.
Interviews will be held on Wednesday 10 February. Additional dates may be added where required.
This post is suitable for job share. The application process will close at 23:55 hours on 29th January 2021.
Applicants should be aware that it is not always possible to carry out adequate vetting checks on persons who have not been resident within the UK for the last five years. Therefore, where this applies, applicants may be refused on the grounds that it was not possible to vet them to the appropriate standard.
The Office of the Police and Crime Commissioner is committed to improving the diversity of its workforce to better reflect the diverse communities it serves. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010.
For a detailed description of the Competency and Values levels required please refer to the http://www.college.police.uk/What-we-do/Development/competency-and-values-framework/Documents/Competency-and-Values-Framework-for-Policing_4.11.16.pdf (This link may be copied and pasted into your browser). This document will assist you in completing the Evidence of Achievement section of the application form.
Please note: the Evidence of Achievement section will not be visible until the employment section has been completed.
No Shift Allowance
This opportunity is closed to applications.