Digital Application Support Analyst ITRP-86
Location: Wakefield
Salary: £38,007.00 - £40,950.00 per annum
One permanent full-time position of 37 hours
Looking to join a fast-paced team providing 2nd/3rd line IT Application support? A vacancy has arisen within the Application Support Team at West Yorkshire Police within the Digital Policing Directorate.
Providing expert knowledge, support, and maintenance to systems and integrity of the data contained therein to associated service levels of the managed applications. To participate in improvement initiatives, adoption and change control processes; and actively supports all production functions providing advice and guidance on record and system management.
What you will need:
• Proven experience supporting a large range of systems, applications, and technologies hosted on Physical, virtual or Cloud infrastructure.
• Substantial experience, skill, and competency in supporting a large computer infrastructure (inc.T-SQL, Powershell)
• Production mind-set - demonstrated belief in the management of services for customers, using facts and processes, and the primary importance of supporting the customers to do their jobs.
• Degree in Computer Studies OR equivalent OR relevant experience.
• Knowledge of System and User Acceptance Testing.
• Knowledge of ITIL or equivalent frameworks.
• Willingness and ability to participate in a call-out rota.
• Ability and willingness to travel for business purposes
What we offer::
• Starting salary of £38,007.00 rising to £40,950.00 over 3 years
• 29 days annual leave, rising to 34 days after 5 years, plus 8 paid statutory bank holidays.
• Flexible working between the hours of 7am and 7pm Mon-Fri.
• Hybrid working – work from the office, and from home.
• Generous local government pension scheme
• Employee assistance service – accessible 24/7, providing counselling and financial advice for you and your immediate relatives.,
• Access to Cycle to Work Scheme
• Access to Blue Light Discount Card (Discounts include Asda, Costco and other major high street retailers.
• Access to membership of the Company Shop
• Relevant training and courses provided for the role.
Applicants are required to submit a covering letter and CV outlining how they meet the criteria outlined in Expertise in Role at Level 1 of the Role Profile and in the 'Other' section.
To qualify you MUST redact all personal information:
Name
Age
Sex
Address.
The application process will close at 23.55 hours on the 8th of April 2024.
The post is suitable for job share.
West Yorkshire Police is committed to improving the diversity of its workforce to better reflect the diverse communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010.
Applicants should be aware that it is not always possible to carry out adequate vetting checks on persons who have not been resident within the UK for the last five years. Therefore, where this applies, applicants may be refused because it was not possible to vet them to the appropriate standard.
For a detailed description of the Competency and Values levels required please refer to the http://www.college.police.uk/What-we-do/Development/competency-and-values-framework/Documents/Competency-and-Values-Framework-for-Policing_4.11.16.pdf (This link may be copied and pasted into your browser). This document will assist you in completing the Evidence of Achievement section of the application form. Please note: the Evidence of Achievement section will not be visible until the employment section has been completed.
This opportunity is closed to applications.