Transport Administration Assistant VBRP60
Unit 41, Wakefield
£21,432 - £22,677 per annum
A role has become available within West Yorkshire Police’s Transport Department where we are looking for a highly driven and motivated candidate to join us as a Transport Administration Assistant.
The successful candidate will be responsible for contributing to a smooth throughput of workload for both the Workshop, Collision Repair Centre and Vehicle Preparation Unit, whilst ensuring planned, non-planned, collision repair, vehicle preparation and disposal workload is carried out in accordance with policy and service guidelines. The successful candidate must have the knowledge and capability to undertake the following key responsibilities:
• Lead by example and behave in line with the Police Code of Ethics ensuring that the force values and behavioural expectations are clearly understood and considered by managers, officers and staff in their decision making and actions; reinforcing and influencing them through all interactions and processes.
• Create a prioritised schedule of vehicles due for service and use this together with liaising with the Team Leaders to pre-load the workshop to an agreed level – maintaining vehicle availability targets as set in the SLA. Ensure a speedy turnaround of vehicles visiting the workshop and where appropriate pre-advise the Parts department on work booked to facilitate advance parts planning.
• Liaise with customers with all vehicle service, maintenance, collision repair and Vehicle preparation issues, including receiving and evaluating enquiries in person, by telephone or email and providing advice or instigating action as necessary.
• Create, direct and distribute the work schedule of the drivers engaged in the recovery, collection and delivery of vehicles for maintenance and repair ensuring efficient use of the department’s assets whilst also maintaining the flow of the limited car parking facilities.
• Through efficient use of the Fleet Management System for all departments, create, maintain and co-ordinate all worksheets, works orders & invoices, ensuring integrity and accuracy of information and making sure that deadlines are upheld. Record accurate times for Internal and External customers. Ensure all external customers worksheets are sent to Finance for invoicing. Input all indirect time sheets.
• Input relevant and accurate information onto various systems relating to new vehicle allocation, disposal, vehicle telematics, and radio installations ensuring current data is held and use these systems to track and give information to Divisions and departments.
• Management of the pool car fleet ensuring appropriate allocation of vehicles to meet the Force requirements.
• Manage various diary systems for internal and external customers e.g. NCS, HMP, ensuring minimum conflict with scheduled workloads whilst maintaining an efficient and effective service. Liaise through their nominated contacts the accurate costings of the repairs been carried out.
This role is 37 hours a week, Monday to Friday and is based at West Yorkshire Police’s Transport Department in Wakefield.
The successful candidates must have experience of working in a service reception or similar customer focused environment as well as experience of using computer packages. It is essential that they have a sound knowledge of motor vehicles and repair methods.
Ideal candidates will have a good standard of written and oral communication skills. As well as this, good numeracy and literacy skills are required.
West Yorkshire Police offer a number of benefits to their employees as well as an attractive pension scheme and generous annul leave allowance. The successful candidate will be entitled to the following benefits.
• 25 days annual leave which will increase to 32 days after 5 years of service (not including bank holidays).
• 37-hour week (Mon-Fri)
• Full sick pay for 6 months which drops to half pay for a further 6 months (depending on length of service).
• Overtime offered during periods of high workload.
• Career Pathways (in development)
• Salary sacrifice car leasing scheme
• Cycle to Work Scheme
• Discounts on Metro Card
• Blue Light Card (provides discounts to a range of activities and stores)
• Recognised Trade Unions and the Police federation
• Free membership to the College of Policing
• Learning and Development (including externally accredited programmes)
• Flexible working arrangements (application required)
• Flexi Time Scheme (role dependent)
• Various sports and social clubs
• Attractive pension scheme - West Yorkshire Pension Fund
To apply, please submit a CV and Covering Letter outlining how you meet the expertise in role listed in the role profile attached.
You MUST redact all personal information:
Name,
Age,
Gender,
Address,
The application process will close Sunday 2nd April 2023 at 23:55
The successful candidate will be responsible for contributing to a smooth throughput of workload for both the Workshop, Collision Repair Centre and Vehicle Preparation Unit, whilst ensuring planned, non-planned, collision repair, vehicle preparation and disposal workload is carried out in accordance with policy and service guidelines. The successful candidate must have the knowledge and capability to undertake the following key responsibilities:
• Lead by example and behave in line with the Police Code of Ethics ensuring that the force values and behavioural expectations are clearly understood and considered by managers, officers and staff in their decision making and actions; reinforcing and influencing them through all interactions and processes.
• Create a prioritised schedule of vehicles due for service and use this together with liaising with the Team Leaders to pre-load the workshop to an agreed level – maintaining vehicle availability targets as set in the SLA. Ensure a speedy turnaround of vehicles visiting the workshop and where appropriate pre-advise the Parts department on work booked to facilitate advance parts planning.
• Liaise with customers with all vehicle service, maintenance, collision repair and Vehicle preparation issues, including receiving and evaluating enquiries in person, by telephone or email and providing advice or instigating action as necessary.
• Create, direct and distribute the work schedule of the drivers engaged in the recovery, collection and delivery of vehicles for maintenance and repair ensuring efficient use of the department’s assets whilst also maintaining the flow of the limited car parking facilities.
• Through efficient use of the Fleet Management System for all departments, create, maintain and co-ordinate all worksheets, works orders & invoices, ensuring integrity and accuracy of information and making sure that deadlines are upheld. Record accurate times for Internal and External customers. Ensure all external customers worksheets are sent to Finance for invoicing. Input all indirect time sheets.
• Input relevant and accurate information onto various systems relating to new vehicle allocation, disposal, vehicle telematics, and radio installations ensuring current data is held and use these systems to track and give information to Divisions and departments.
• Management of the pool car fleet ensuring appropriate allocation of vehicles to meet the Force requirements.
• Manage various diary systems for internal and external customers e.g. NCS, HMP, ensuring minimum conflict with scheduled workloads whilst maintaining an efficient and effective service. Liaise through their nominated contacts the accurate costings of the repairs been carried out.
This role is 37 hours a week, Monday to Friday and is based at West Yorkshire Police’s Transport Department in Wakefield.
The successful candidates must have experience of working in a service reception or similar customer focused environment as well as experience of using computer packages. It is essential that they have a sound knowledge of motor vehicles and repair methods.
Ideal candidates will have a good standard of written and oral communication skills. As well as this, good numeracy and literacy skills are required.
West Yorkshire Police offer a number of benefits to their employees as well as an attractive pension scheme and generous annul leave allowance. The successful candidate will be entitled to the following benefits.
• 25 days annual leave which will increase to 32 days after 5 years of service (not including bank holidays).
• 37-hour week (Mon-Fri)
• Full sick pay for 6 months which drops to half pay for a further 6 months (depending on length of service).
• Overtime offered during periods of high workload.
• Career Pathways (in development)
• Salary sacrifice car leasing scheme
• Cycle to Work Scheme
• Discounts on Metro Card
• Blue Light Card (provides discounts to a range of activities and stores)
• Recognised Trade Unions and the Police federation
• Free membership to the College of Policing
• Learning and Development (including externally accredited programmes)
• Flexible working arrangements (application required)
• Flexi Time Scheme (role dependent)
• Various sports and social clubs
• Attractive pension scheme - West Yorkshire Pension Fund
To apply, please submit a CV and Covering Letter outlining how you meet the expertise in role listed in the role profile attached.
You MUST redact all personal information:
Name,
Age,
Gender,
Address,
The application process will close Sunday 2nd April 2023 at 23:55
The post is suitable for job share.
West Yorkshire Police is committed to improving the diversity of its workforce to better reflect the diverse communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010.
Applicants should be aware that it is not always possible to carry out adequate vetting checks on persons who have not been resident within the UK for the last three years. Therefore, where this applies, applicants may be refused because it was not possible to vet them to the appropriate standard.
For a detailed description of the Competency and Values levels required please refer to the http://www.college.police.uk/What-we-do/Development/competency-and-values-framework/Documents/Competency-and-Values-Framework-for-Policing_4.11.16.pdf (This link may be copied and pasted into your browser). This document will assist you in completing the Evidence of Achievement section of the application form. Please note: the Evidence of Achievement section will not be visible until the employment section has been completed.
This opportunity is closed to applications.